Our booking policy
To request a reservation, please read the terms and conditions below. Then, complete and submit the online reservation request form. You will receive and automated email acknowledgement of your reservation request form. Please check your spam or junk folder. Please allow the maximum amount of time possible to request your reservation. Our office team will aim to respond to your reservation request within a 24hr period, where possible. If you make a reservation request outside office hours, we will aim to respond as soon as the office re-opens.
To secure a reservation, we hold your credit/debit card details securely on file in accordance with our data protection policy. However, no money will be charged to your nominated payment card unless you fail to arrive for your reservation, or break the agreed booking terms. In these circumstances a cancellation fee is charged.
Terms
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Please note, table reservations are held for a period of approximately 20 minutes. Please let us know if you’re running late and our team will hold the table for as long as possible. Our front of house team are often very busy during service periods and unable to reach the phone, so please leave a voicemail message, if required.
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If you wish to amend your reservation (e.g. the number in your party has changed), we kindly ask for a minimum of 24 hours notice. Please notify us of any changes to your reservation via email.
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If your plans change and you are unable to honour your reservation, we kindly ask that you cancel your table so that we may amend our arrangements and offer the table(s) to another group. We ask for a minimum of 24 hours notice should you wish to cancel. There is no cancellation fee for tables cancelled in excess of 24 hours from the reservation time. Please notify us of any changes to your reservation via email.
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Bookings cancelled within 24 hours of the reservation time are subject to the cancellation fee.
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We are unable to make reservations for specific dishes from our menu - all menu items are subject to availability.
Cancellation Fees
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If your reservation is cancelled within 24 hours of the reservation time, the cancellation fee is charged.
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If you fail to arrive for your reservation without notifying us of your cancellation in excess of 24hrs prior to the booking date and time, the cancellation fee is charged.
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If the number of customers requested in your reservation is not honoured e.g. the reservation is for 20 people and only 10 arrive, a cancellation fee is charged.
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The cancellation fee applies in all circumstances outside of the control of The Maltsters where a reservation is not honoured (without cancellation greater than 24hrs from the reservation date and time) e.g. weather conditions, failure to secure a parking space or mooring, illness, or change or circumstances.
The cancellation fee is £5 per person.
The cancellation fee will be charged to the card provided within a 48 hour period of your reservation time and you will be emailed a copy receipt for your records.
To proceed with your reservation, please complete and submit the form below and one of our team will call to complete your reservation as soon as possible.
Our office team will usually aim to respond to you within 24hrs, where possible.
Please note, our listed phone number is not for incoming calls to the reservation team, who are based off-site. All communication is preferred via email, wherever possible.
***Please note, your reservation is not confirmed until we have called to take full reservation details and/or you have received our confirmation email specific to your reservation***