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Our booking policy

The Maltsters Table Reservation Policy:

From Sunday 2 October 2022 and through Autumn and Winter we're accepting table reservations for groups of all sizes.

To secure a reservation, we hold your credit/debit card details securely on file, but no money will be drawn from your account unless you fail to arrive for your booking, or break the agreed booking terms.

Terms

  • Please note, table reservations are held for a period of 20 minutes. Please let us know if you’re running late and our team will hold the table for as long as possible. Our front of house team are often very busy during service periods, so please leave a voicemail message, if required.

  • If you wish to amend your reservation (e.g. the number in your party has changed, or from dining outside to inside), we kindly ask for a minimum of 24 hours notice.

  • If your plans change and you are unable to honour your reservation, we kindly ask that you cancel your table so that we may amend our arrangements and offer the table(s) to another group. We ask for a minimum of 24 hours notice should you wish to cancel. There is no cancellation fee for tables cancelled in excess of 24 hours from the reservation time.

  • Bookings cancelled within 24 hours of the reservation time are subject to the cancellation fee.

  • We are unable to make reservations for specific dishes from our menu - all menu items are subject to availability.

Cancellation Fees

  • If your reservation is cancelled within 24 hours of the reservation time, the cancellation fee is charged.

  • If you fail to arrive for your reservation, the cancellation fee is charged.

  • If the number of customers requested in your reservation is not honoured e.g. the reservation is for 20 people and only 10 arrive, a cancellation fee is charged.

 

The cancellation fee is £5 per person.

The cancellation fee will be charged to the card provided within a 48 hour period of your reservation time  and you will be emailed a copy receipt for your records.

 

To proceed with your reservation, please complete and submit the form below and one of our office team will call to collect the relevant security details and complete your reservation as soon as possible. Our office team will usually aim to respond to you within 24hrs. Please note, our phone number is not for the office team - all communication is preferred via email, where possible.

***Please note, your reservation is not confirmed until we have called to take full reservation and security card details and you have, subsequently, received our confirmation email***

Reservation Request
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Thanks for your reservation request!

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