Our booking policy

The Maltsters Table Reservation Policy:

We accept bookings for larger party groups of 10 or more. Smaller groups of less than 10 people are catered for on a walk-in basis. However, don't be discouraged - we have ample space in the pub, on our terrace and in our garden.


To secure a larger group booking, we hold your credit/debit card details securely on file, but no money will be drawn from your account unless you fail to arrive for your booking, or break the agreed booking terms.

Terms

  • Please note, table reservations are held for a period of 20 minutes. Please let us know if you’re running late and our team will hold the table for as long as possible. Our front of house team are often very busy during service periods, so please leave a voicemail message, if required.

  • If you wish to amend your reservation (e.g. the number in your party has changed, or from dining outside to inside), we kindly ask for a minimum of 24 hours notice.

  • If your plans change and you are unable to honour your reservation, we kindly ask that you cancel your table so that we may amend our arrangements and offer the table(s) to another group. We ask for a minimum of 24 hours notice should you wish to cancel. There is no cancellation fee for tables cancelled in excess of 24 hours from the reservation time.

  • Bookings cancelled within 24 hours of the reservation time are subject to a cancellation fee.

  • We are unable to make reservations for specific dishes from our menu - all menu items are subject to availability.

Cancellation Fees

  • If your reservation is cancelled within 24 hours of the reservation time, the cancellation fee is charged.

  • If you fail to arrive for your reservation, the cancellation fee is charged.

  • If the number of customers requested in your reservation is not honoured e.g. the reservation is for 20 people and only 10 arrive, a cancellation fee is charged.

  • If you make a reservation for 10 people and then subsequently your number changes to less than 10, you have the option to either a) cancel your reservation (if greater that 24hrs from reservation time) or, b) maintain your reservation and pay the cancellation fee for those not attending.

 

The cancellation fee is £5 per person.

The cancellation fee will be charged to the card provided within a 48 hour period of your reservation

 

To proceed with your reservation, please complete and submit the form below and one of our office team will call to collect the relevant details and complete your reservation as soon as possible. Please note, our phone number is not for the office team - all communication is preferred via email.

***Please note, your large party reservation is not confirmed until we have called to take full reservation and deposit card details and you have, subsequently, received our confirmation email***

Large Party Reservation Request
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Thanks for your reservation request!