Our booking policy
The Maltsters Table Reservation Policy:
Smaller groups of less than 10 people are catered for on a walk-in basis. We have ample space in the pub, on our terrace and in our garden.
We accept bookings for larger groups of 10 or more, subject to compliance with current government Covid guidance.
To secure your booking, we hold your credit/debit card details securely on file, but no money will be drawn from your account unless you fail to arrive for your booking, or break the agreed booking terms.
Please note, table reservations are held for a period of 20 minutes, so please let us know if you’re running late and our team will hold the table for as long as possible. Our front of house team are often very busy during service periods, so please leave a voicemail message if required.
If your plans change, we kindly ask that you cancel your table so that we may amend our arrangements and offer the table(s) to another group. We ask for a minimum of 24 hours notice should you wish to cancel. There is no cancellation fee for tables cancelled in excess of 24 hours from the reservation time.
Bookings cancelled within 24 hours of the reservation time are subject to a cancellation fee.
If your reservation is cancelled within 24 for hours of the reservation time, the cancellation fee is charged.
If you fail to arrive for your reservation, the cancellation fee is charged.
If you’re the number of customers requested in your reservation is not honoured e.g. the reservation is for 20 people and only 10 arrive, a cancellation fee is charged.
The cancellation fee is £5 per person.
The cancellation fee will be charged within a 48 hour period of your reservation.
By proceeding with your booking you are agreeing to the terms and conditions stated above. To complete your booking, please email us at firstname.lastname@example.org with your requested booking and contact phone number and we will arrange for one of our office team to call you when our office is open.
Or, alternatively, call us on 01603 270900 to speak to one of our team with the following information** (please note, our phone line is very busy during service times are we are sometimes unable to answer):
ADDRESS & POSTCODE
NO IN PARTY
TIME OF BOOKING
PAYMENT CARD DETAILS
We look forward to welcoming you soon!
The Maltsters Team
** For data security reasons, please do NOT send in you payment card details via email.